법적 고지 사항
This notice is provided in accordance with the Act on Specified Commercial Transactions of Japan (特定商取引法に基づく表記).
Seller
Luna Factory Co., Ltd. (株式会社ルナファクトリー)
Representative Director
Masahiro Hirose
Address
Lumiere Nishi-Shinjuku Bldg 1F, 7-18-20 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan
Phone number
+81 3-6822-8638 (corporate line only). Customer enquiries are handled by email or through the contact form; we are unable to answer customer questions by phone.
info@lunafactory.com
Prices
All prices are shown in US dollars (USD). Import duties, VAT and customs fees charged by the destination country are not included in the price and are the customer's responsibility.
Charges other than the product price (shipping)
Shipping is charged per order, not per item. As a guide for a standard deck: United States $50 flat by DHL; United Kingdom, Europe, Australia, Canada and most other countries from $35; Hong Kong, Taiwan, South Korea, Malaysia and Thailand from $10. The exact fee is calculated and shown at checkout before you pay. See our Shipping Policy.
Payment methods
Credit and debit cards (Visa, Mastercard, American Express, JCB), PayPal, Shop Pay, Apple Pay and Google Pay.
Timing of payment
Payment is taken when your order is placed.
Delivery time
Orders are dispatched within 5–7 business days of the order. Delivery usually takes about 10 days after dispatch, depending on the destination and customs processing. If a delay occurs, we will notify you by email.
Delivery method
All orders ship from Japan with a tracking number, by DHL or international air mail.
Returns, defective items and cancellations
We do not accept returns or cancellations for the customer's convenience once an order has shipped. If an item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the problem; we will replace the item or refund your payment. Parcels returned to us because they were unclaimed, refused, undeliverable, or because customs charges were not paid cannot be refunded. See our Refund Policy.
Return deadline
Within 7 days of delivery (defective or incorrect items only).
Last updated: September 18, 2026