Contact information

Trade name: LUNA FACTORY (Luna Factory Co., Ltd.)

Phone number: +81 3-6822-8638 (corporate line only; customer enquiries are handled by email or the contact form)

Email: info@lunafactory.com

Physical address: Lumiere Nishi-Shinjuku Bldg 1F, 7-18-20 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan

VAT number: Not applicable (we are a Japanese company; import VAT and duties, where they apply, are collected in the destination country)

Last updated: September 18, 2026

Worldwide shipping from Japan

We ship to most countries direct from Tokyo. Import duties are payable on arrival.

Officially licensed

We hold formal licences with Japanese rights holders. Every character deck we sell is an authorised product.

Made by us, in Japan

We are the manufacturer — design, illustration, printing and finishing are all ours.

Secure payment

Card, PayPal, Shop Pay, Apple Pay and Google Pay all supported.