Terms of service

Terms of Use for the Online Store

These Terms of Use (the "Terms") set out the conditions for using the online store (the "Service") provided on this website by Luna Factory Co., Ltd. (the "Company"). Customers who use the Service (the "User") agree to use the Service in accordance with these Terms.

Article 1 (Application)

1. These Terms apply to all relationships between the User and the Company concerning the use of the Service.
2. In addition to these Terms, the Company may establish rules and other provisions for the use of the Service (the "Individual Provisions"), including the Shipping Policy, the Refund Policy and the Privacy Policy. Regardless of their name, the Individual Provisions form part of these Terms.
3. If these Terms conflict with the Individual Provisions, the Individual Provisions prevail unless they state otherwise.

Article 2 (Registration)

1. Registration is completed when an applicant agrees to these Terms, applies for registration by the method specified by the Company, and the Company notifies the applicant that the application has been approved.
2. The Company may decline an application for registration, without any obligation to disclose the reason, if the applicant has provided false information, has previously breached these Terms, or if the Company otherwise judges the registration to be inappropriate.

Article 3 (Management of user ID and password)

1. The User manages their user ID and password for the Service at their own responsibility.
2. The User may not transfer, lend or share their user ID and password with any third party. When a login is made with a user ID and password matching the registered information, the Company treats it as use by the User who registered that user ID.
3. The Company is not liable for any damage caused by a third party's use of the User's ID and password, except where the Company has acted intentionally or with gross negligence.

Article 4 (Sales contract)

1. A sales contract is formed when the User places an order with the Company and the Company sends notice that it accepts the order. Title to the product passes to the User when the Company hands the product to the carrier.
2. The Company may cancel the sales contract without prior notice if the User breaches these Terms, if delivery cannot be completed because the address is unknown or the User is absent for an extended period, or if the Company otherwise considers that the relationship of trust with the User has been damaged.
3. Payment methods, shipping methods, order cancellation and returns are governed by the Company's separately published policies, including the Shipping Policy and the Refund Policy. Import duties, taxes and customs fees charged in the destination country are the User's responsibility.

Article 5 (Intellectual property)

The copyright and other intellectual property rights in the product images and other content provided through the Service (the "Content") belong to the Company and to the rightful owners such as content providers and licensors. The User may not reproduce, repost, modify or otherwise make secondary use of the Content without permission.

Article 6 (Prohibited conduct)

When using the Service, the User must not:

1. violate laws or public order and morals;
2. engage in conduct related to criminal activity;
3. infringe copyrights, trademarks or other intellectual property rights contained in the Service;
4. destroy or interfere with the functioning of the Company's servers or network;
5. use information obtained through the Service for commercial purposes;
6. engage in conduct that may interfere with the operation of the Company's services;
7. gain or attempt to gain unauthorised access;
8. collect or accumulate personal information about other users;
9. impersonate other users;
10. directly or indirectly provide benefits to anti-social forces in connection with the Company's services;
11. engage in any other conduct the Company judges to be inappropriate.

Article 7 (Suspension of the Service)

1. The Company may suspend or interrupt all or part of the Service without prior notice to the User when it performs maintenance or updates of the computer systems for the Service; when providing the Service becomes difficult due to force majeure such as earthquake, lightning, fire, power failure or natural disaster; when computers or communication lines stop due to an accident; or when the Company otherwise judges that providing the Service is difficult.
2. The Company is not liable for any disadvantage or damage suffered by the User or a third party as a result of the suspension or interruption of the Service, whatever the reason.

Article 8 (Restriction of use and cancellation of registration)

1. The Company may, without prior notice, restrict the User's use of all or part of the Service or cancel the User's registration if the User breaches any provision of these Terms; if the registered information is found to be false; if the credit card registered as a payment method is suspended; if the User fails to pay any amount due; if the User does not respond to the Company's communications for a certain period; if the Service has not been used for a certain period since the last use; or if the Company otherwise judges the use of the Service to be inappropriate.
2. The Company is not liable for any damage suffered by the User as a result of action taken under this Article.

Article 9 (Withdrawal)

The User may withdraw from the Service by following the withdrawal procedure specified by the Company.

Article 10 (Disclaimer of warranties and limitation of liability)

1. The Company does not warrant that the Service is free from defects in fact or in law (including defects in safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose or security, errors or bugs, and infringement of rights).
2. The Company is not liable for any damage suffered by the User arising from the Service. However, this disclaimer does not apply where the contract between the Company and the User concerning the Service (including these Terms) is a consumer contract under the Consumer Contract Act of Japan; even in that case, the Company is not liable for damage arising from special circumstances (including where the Company or the User foresaw or could have foreseen the damage) among the damage caused to the User by the Company's non-performance or tort due to negligence (excluding gross negligence).
3. The Company is not liable for any transaction, communication or dispute arising between the User and other users or third parties in connection with the Service.

Article 11 (Changes to the Service)

The Company may change the content of the Service or discontinue the Service without notice to the User, and is not liable for any damage suffered by the User as a result.

Article 12 (Changes to these Terms)

The Company may change these Terms at any time without notice to the User when it judges this necessary. A User who begins using the Service after a change to these Terms is deemed to have agreed to the changed Terms.

Article 13 (Handling of personal information)

The Company handles personal information obtained through the use of the Service appropriately in accordance with its Privacy Policy.

Article 14 (Notices and communications)

Notices and communications between the User and the Company are made by the method specified by the Company. Unless the User submits a change of contact details in the manner separately specified by the Company, the Company treats the currently registered contact details as valid, sends notices and communications to them, and they are deemed to have reached the User at the time of sending.

Article 15 (No assignment of rights and obligations)

The User may not assign to a third party, or offer as security, their position under the use contract or their rights or obligations under these Terms without the prior written consent of the Company.

Article 16 (Governing law and jurisdiction)

1. These Terms are governed by the laws of Japan. The United Nations Convention on Contracts for the International Sale of Goods does not apply to the Service.
2. Any dispute arising in connection with the Service is subject to the exclusive jurisdiction of the court having jurisdiction over the location of the Company's head office (Tokyo, Japan) as the court of first instance.

Last updated: September 18, 2026